用戶可以從帳戶頁面(account page)看到原因。以下是使用者可能遭遇到的問題：
[ Level 0 -> 1 ]
The identity verification on step 2 was unsuccessful. Please retry.
( Please make sure the ID type is correct and readable in step 2 )
第 2 步的身份驗證不成功。請重試。（請確保第 2 步中提交的的 ID 類型正確且可以辨識）
The identity document has expired.
身份證件已過期。
The legal name you provided doesn’t match with the one on the ID.
您提供的名字與身份證件上的姓名不符合。
[ Level 1 -> 2 ]
The residential address you provided doesn’t match with the Proof of Address(POA).
您提供的居住地址與地址證明不一致。
The Proof of Address is over 90 days.
地址證明超過 90 天。
The type of Proof of Address doesn’t match our requirements.
地址證明的類型不符合我們的要求。
You shall upload the entire bill/statement.
您上傳的帳單或表格不完整
The name on the Proof of Address doesn’t correspond with the one on the ID.
地址證明上的姓名與身份證上的姓名不一致。
The file of Proof of Address can’t be opened.
地址證明文件打不開。
The Proof of Address doesn’t show the name, residential address, or issuance date.
地址證明未顯示姓名、住址或簽發日期。
請進行必要的修正後重試。如果您對身份驗證有任何疑問，請發送電子郵件至 support@woo.network