If you need to submit a recovery request for a missing deposit, please log in to your account and contact our customer support here. Provide the following information:
- Transaction ID:
- Token name:
- Chain/Network:
- Withdrawal/Deposit address:
- Amount:
- Memo/Tag (If applicable):
To determine the most efficient recovery procedure for your case, refer to the table below:
| Issue type | Minimum required amount | Recovery Fee | Support type | Processing time |
| Deposit without memo | Any amount as long as it covers the recovery fee | 5*withdrawal fee of the token (real-time) | Credit | 2 weeks |
| To old address | Any amount as long as it covers the recovery fee | 5*withdrawal fee of the token (real-time) | Credit | 2 weeks |
| Unsupported token/network | > 500 USDT equivalent | 200 USDT | Return | 30-60 days |
For the latest updates on crypto withdrawal fees, check here
*Note: Not all token recovery requests can be supported. Each case will be evaluated individually, and the feasibility will be confirmed via support ticket. To avoid asset loss, please double-check your WOO X deposit wallet address and network carefully.
All processing time mentioned are estimates only and provided for reference. Actual completion times may vary and are not guaranteed. Multiple factors can affect processing duration, and we reserve the right to take additional times as needed to ensure handling of your requests.
Terms and Conditions:
By submitting a token recovery request, you acknowledge and accept all terms and conditions.
- Flexible Fees: Recovery fees may vary depending on market conditions and additional operational/technical costs. We may modify the Recovery Fees and implement additional fees at our sole discretion.
- Unsupported Token/Network: Not all deposits of unsupported tokens or networks can be recovered. WOO X will reject requests if recovery is deemed infeasible.
- Extended Processing Time: Recovery of unsupported tokens or networks may exceed 60 days, depending on case complexity.
- Recovery Fee Eligibility: The value of the missing deposit must cover the recovery fee for the request to be eligible.
- No Guarantee: Recovery is not guaranteed under any circumstances. If the recovery fee has been deducted from your WOO X wallet and recovery is not possible, the fee will be refunded.
- User Responsibility: Users are responsible for providing accurate and authentic information. The storage, use, or handling of any sensitive information you provide is entirely your responsibility. We do not retain, store, or process such information beyond the immediate support session, and we have no obligation to protect, recover, or secure any information you choose to share.
- Sensitive Information: Sharing private keys, passwords, or other sensitive data is at your own risk. By proceeding, you acknowledge and accept all associated risks and release WOO X from related claims or liabilities. We assume no responsibility or liability for any losses, damages, or compromises resulting from your disclosure of sensitive information during this support interaction.
- Support Chat Security: WOO X is not responsible for any losses or security breaches resulting from information shared during support chats. WOO X has no obligation to protect sensitive information shared in these interactions.
- You agree to indemnify and hold harmless WOO X and its affiliates from any claims, damages, losses, or liabilities arising from or related to your token recovery request.